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We build and lose trust one conversation at a time – over time

Have you ever wondered why some conversations feel comfortable and engaging?  You find them easy and rewarding to be a part of, and, others feel like hard work or you’d rather walk away from them because it’s too hard.  How often have…
Common sense isn't that common
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Common sense isn’t really that common!

How many times have you heard those two words ‘common sense’? Or, used them yourself during conversations? Let’s face, it we all have (or do)! I’ve heard those two words used numerous times. ‘Well, that’s just common sense!’,…
Growth Mindset - Question mark in maze shows thinking
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Change with a growth mindset lens

Last week, I and a whole bunch of enthusiastic change practitioners, attended the Bi-annual ChangeConnect Awards in Adelaide.  During the opening remarks, Susan Stewart spoke about change, including the work of Carol Dweck. I’m a huge…
Velcro for negativity and teflon for positivity moments of choice
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We’re like velcro for negativity and teflon for positivity!

A great metaphor by Dr Rick Hanson – in essence, we have a negativity bias. An important evolutionary principle that served to keep our ancestors alive from the many real and physical threats they were exposed to. Today, we haven’t lost…
Conversational Intelligence
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Willing Change

I thought I would share with you a topic of conversation that stimulated some vigorous discussions at a recent change workshop.  It was about language and the important role that it plays.  Not only during change events but also more generally…

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