Conversational Intelligence – Why Every Word Matters
Put simply – conversations matter! We used to believe that conversations were simply about sharing information with each other. After studying the brain and how it works, we now understand that conversations help us connect, navigate and grow. In many instances, conversations miss the mark. We talk past each other, over each other or make things up that suit our motivations and needs. It helps to understand what conversations trigger lower-level brain activity (threat oriented – non-conscious flight, fight, freeze), versus what sparks higher-level brain activity (reward oriented – conscious trust, integrity, strategic thinking) and the ability to process complex situations. This session explores the chemistry to conversations; fear and trust in the brain; introduces the ‘3 Mistakes of feedback’ and offers 3 key principles to build conversational and feedback intelligence.